FixLoop — Linked Maintenance Conversations | RentAdminly

FixLoop gives every maintenance issue its own dedicated conversation thread — tenant submits, you triage priority, contractors update status, and the loop closes when the work is done. Nothing drops, nothing gets lost in a text thread.

Every repair request, tracked start to finish.

FixLoop gives every maintenance issue its own dedicated conversation thread — tenant submits, you triage priority, contractors update status, and the loop closes when the work is done. Nothing drops, nothing gets lost in a text thread.

Key Features

• Tenant Submission: Tenants submit requests with photos and descriptions directly from their MyUnit portal.
• Priority Triage: Mark requests as Urgent, High, Normal, or Low. Your team sees the priority immediately.
• Status Updates: Move requests through Submitted → Scheduled → In Progress → Resolved — tenants see every update.
• Photo Attachments: Tenants attach photos of the issue. You attach photos of the completed repair. Complete visual record.
• Message Thread: Every conversation lives inside the ticket — no scattered texts, no unanswered emails.
• Repair History: Full maintenance history per unit makes move-out disputes and insurance claims straightforward.

How It Works

1. Step 1: Tenant submits — Tenant describes the issue, attaches photos, and submits from their MyUnit portal.
2. Step 2: You triage — Set priority, assign to a team member or contractor, and add internal notes.
3. Step 3: Work gets done — Assignee updates status and leaves notes. Tenant is notified at every stage.
4. Step 4: Loop closes — Mark resolved, attach completion photos, and the ticket is archived with a full audit trail.

Frequently Asked Questions

Can tenants see the status of their request?

Yes. Tenants see real-time status updates in their MyUnit portal and get notified when anything changes.

Can I assign requests to contractors?

Contractors can be added as team members via AccessDesk with limited permissions so they only see what's relevant to them.

Is there a limit on open requests?

No. You can have unlimited simultaneous open maintenance requests across all properties.

Can I export maintenance history?

Yes. Maintenance records can be exported as a CSV filtered by property, date range, or status.

https://rentadminly.com/platform/fixloop