Manage tenant maintenance requests with property context, photos, priority, status and linked conversations. Keep repair work organized with RentAdminly.

Rental maintenance requests and repair conversations

Every repair request, tracked start to finish.

Manage tenant maintenance requests with property context, photos, priority, status and linked conversations. Keep repair work organized with RentAdminly.

Where FixLoop fits in your rental workflow

A tenant submits the issue through the portal. Review its priority, coordinate permitted staff or vendors, and keep updates connected to the request. Property managers can use eligible owner-client approval workflows rather than assuming every reported repair is already authorized.

Key Features

• Tenant Submission: Tenants submit requests with photos and descriptions directly from their MyUnit portal.
• Priority Triage: Mark requests as Urgent, High, Normal, or Low. Your team sees the priority immediately.
• Status Updates: Move requests through Submitted → Scheduled → In Progress → Resolved — tenants see every update.
• Photo Attachments: Tenants attach photos of the issue. You attach photos of the completed repair. Complete visual record.
• Message Thread: Every conversation lives inside the ticket — no scattered texts, no unanswered emails.
• Repair History: Full maintenance history per unit makes move-out disputes and insurance claims straightforward.

How It Works

1. Step 1: Tenant submits — Tenant describes the issue, attaches photos, and submits from their MyUnit portal.
2. Step 2: You triage — Set priority, assign to a team member or contractor, and add internal notes.
3. Step 3: Work gets done — Assignee updates status and leaves notes. Tenant is notified at every stage.
4. Step 4: Loop closes — Mark resolved, attach completion photos, and the ticket is archived with a full audit trail.

Frequently Asked Questions

Can tenants see the status of their request?

Yes. Tenants see real-time status updates in their MyUnit portal and get notified when anything changes.

Can I assign requests to contractors?

Contractors can be added as team members via AccessDesk with limited permissions so they only see what's relevant to them.

Is there a limit on open requests?

No. You can have unlimited simultaneous open maintenance requests across all properties.

Can I export maintenance history?

Yes. Maintenance records can be exported as a CSV filtered by property, date range, or status.

https://rentadminly.com/platform/fixloop