DirectLine — Messaging & Announcements | RentAdminly

DirectLine is a built-in messaging and announcement system. Dedicated threads per tenant for private communication, plus building-wide announcements with priority levels (normal, important, urgent) that appear front and center in every tenant's portal. No personal phone numbers, no lost texts.

Message tenants, announce to buildings — all in one place.

DirectLine is a built-in messaging and announcement system. Dedicated threads per tenant for private communication, plus building-wide announcements with priority levels (normal, important, urgent) that appear front and center in every tenant's portal. No personal phone numbers, no lost texts.

Key Features

• Per-Tenant Threads: Every tenant has their own message thread so conversations stay organized and easy to find.
• Building Announcements: Post notices to all tenants or specific properties with priority levels — urgent, important, or normal. Set optional expiry dates.
• Priority Alerts: Urgent announcements appear with red badges in every tenant's portal. Important items show amber. Nothing gets missed.
• No Personal Numbers: Communicate professionally without sharing your personal cell. Better boundaries, better records.
• Full Message History: Every message and announcement is permanently saved — valuable if a dispute ever goes to mediation.
• Request-Linked Messages: Messages can be attached to a specific FixLoop maintenance request to keep context together.

How It Works

1. Step 1: Open any tenant — Navigate to any tenant in your Tenants section and click the DirectLine tab.
2. Step 2: Send your message — Type and send. The message appears in their MyUnit portal immediately.
3. Step 3: Tenant replies — Their reply comes back into your dashboard. You're notified in real time.
4. Step 4: Full thread saved — The entire conversation is archived and searchable for future reference.

Frequently Asked Questions

Can tenants initiate messages or only landlords?

Both sides can initiate. Tenants can start a new message from their MyUnit portal at any time.

Are messages delivered if the tenant is offline?

Yes. The message waits in their inbox and they'll see it next time they log in to MyUnit.

Can I message multiple tenants at once?

Yes. The broadcast feature lets you send one message to all tenants in a property simultaneously.

Is there a message size limit?

Individual messages support up to 5,000 characters. You can send multiple messages for longer communications.

https://rentadminly.com/platform/directline