Configure how maintenance requests work, set priority levels, and enable tenant self-service.
How Maintenance Requests Work
Rentadminly's maintenance system supports two-way communication between you and your tenants.
From the Management Side
Go to Maintenance in the sidebar to:
From the Tenant Portal
Tenants can submit requests from their dashboard:
1. Click + New Request
2. Enter title and select a category (plumbing, electrical, HVAC, etc.)
3. Add a description and choose priority
4. Submit — you're notified immediately
Status Flow
Open → In Progress → Resolved → Closed
Best practice: update status promptly so tenants know you've seen their request.
Priority Levels
| Priority | Use When | Target Response |
|----------|----------|-----------------|
| Low | Cosmetic issues | 7–14 days |
| Medium | Non-urgent functional issues | 2–3 days |
| High | Significant impact on comfort | Same day |
| Urgent | Safety hazard or uninhabitable | 2–4 hours |
Two-Way Messaging
Each request has a message thread. Both you and the tenant can send messages. This keeps all communication in one place — no lost texts or email threads.